We want to provide you with the highest level of service possible. If you are experiencing sewer problems, call the utility office at 982-0581. We recommend you do this before calling a plumber, to avoid unnecessary plumbing bills. Utility crews will respond by checking the city's main line to determine whether a blockage is in the main line or in the customer's private service line.

     If the problem is found in the main, the Utility will correct the problem. If found in the customer's private line, the customer will be informed of their responsibility for repairing or "clearing the line."

     Jacksonville Wastewater is committed to providing exceptional community service. Feel free to call us with any questions or concerns at 501/982-0581, or email one of our friendly representatives at the following addresses. We would appreciate your comments concerning the service you have received from any of our crews, employees, or services.

For more information you can email the following personnel:

Sam Zehtaban - Administrative Operations Manager: sam@jwwu.com

Cathy Reed - Administrative Assistant: cathy@jwwu.com