Wastewater Education

 

Your System Deserves "Tender Loving Care" (TLC)

The Jacksonville sewer system and treatment plant represents a multi-million dollar investment. Routine maintenance and cleaning is conducted daily in an effort to keep the lines cleared of obstruction and maintain a steady flow from your residence to the treatment plant.

At the plant, routine maintenance of equipment is a daily procedure. It is important that each of us do our part to maintain our system and keep it running smoothly. NEVER FLUSH, DRAIN, OR PUT IN MANHOLES

• Excessive cooking grease and oil, and large food particles
• Medications
• Nail polish, floor care products, furniture polish, shoe polish
• Paint, paint brush cleaner or thinner, turpentine, varnish, glue
• Fertilizer, fungicide, herbicide, insecticide, rat poison, weed killer
• Auto body repair products such as transmission fluid, antifreeze, brake fluid, battery acid, car wax, fuel, metal polish, motor oil paint
• Ammunition, dry cleaning solvents, fiberglass epoxy, gun cleaning solvents, lighter fluid, mercury batteries, moth balls, swimming pool acid
• Explosive liquids, solids or gasses such as gasoline, kerosene, ethers, alcohols, carbides, hydrides, sulfides, and other similar materials
• Substances which may cause obstruction to flow such as excessive grease, garbage particles, animal guts or tissues, bones, hair, hides or fleshing, sand, metal, glass, grass clippings, wood plastics, and other similar materials
• Toxic pollutants
• Noxious or malodorous liquids, gases, or solids
• Water with objectionable color not removed in the treatment process such as dye wastes and vegetable tanning solutions
• Radioactive wastes or isotopes of such half-life as may exceed limits
• Petroleum oil, non-biodegradable cutting oils, or products of mineral oil origin
• Hauled or trucked water or wastewater

"Can The Grease"

Our neighbors, Little Rock Wastewater Utility, developed the Can the Grease program, and Jacksonville has adopted this as a way to educate our customers on the proper disposal of grease and oils. Over 70% of our dry weather manhole overflows are related to grease blockages, costing the Wastewater Utility approximately $35,000 annually for response and clean-up. You can help decrease these overflows and reduce those costs significantly by pouring used cooking grease and oils into a can, and disposing of that in your trash.

Summer Averaging

As a service to our customers, summer sewer rates are averaged on bills dated May through September, using your previous winter average. This allows you to water your gardens, fill your pools, and wash your vehicles without incurring additional sewer fees. Customers are reminded that bills with dates in October will be based on actual water consumption used during September. If you do not have a sprinkler meter, you may choose to limit lawn and garden watering during the month of September to assist in keeping your sewer bill low. You may contact the Jacksonville Water Works at 501-982-6561 about obtaining a sprinkler meter.

Broken/Missing Clean Out Caps

A clean-out is an opening into your private sewer line that may be used to clear your service line in the event it becomes clogged. These clean-outs are located somewhere near your home on the outside. If caps are broken or missing, rainwater pours into the sewer system through these openings in your private line. This water flows to the treatment plant and must be treated with the wastewater. This is a huge source of inflow/infiltration (I/I) into the City's sewer system, and results in increased treatment costs due to the treatment of the rainwater. Customers are asked to check their clean-outs on a regular basis to ensure the caps are properly in place.

Permits & Inspections

All connections to the City's sanitary sewer lines must be preceded by purchasing a permit to allow the connection. You may call the Wastewater Utility at 501-982-0581 for information concerning a permit for connection.

All building sewer installations (repairs, replacements, and/or new construction) must be inspected and approved by an authorized Wastewater Utility Inspector prior to covering the pipe. You may call the Wastewater Utility at 501-982-0581 to schedule inspections and to obtain a copy of our specifications for proper service line installation.

On Call: 24/7

The Jacksonville Wastewater Utility is on call 24 hours a day, seven days a week, including holidays.

We want to provide you with the highest level of service possible. If you are experiencing sewer problems, call the utility office at 501-982-0581. We recommend you do this before calling a plumber, to avoid unnecessary plumbing bills. Utility crews will respond by checking the city's main line to determine whether a blockage is in the main line or in the customer's private service line.
If the problem is found in the main, the Utility will correct the problem. If found in the customer's private line, the customer will be informed of their responsibility for repairing or "clearing the line."

Jacksonville Wastewater is committed to providing exceptional community service. Feel free to call us with any questions or concerns at 501-982-0581. We would appreciate your comments concerning the service you have received from any of our crews, employees, or services.

Water Saving Tips

BATHROOM

• Keep your showers short, and forget the bath
• Use a glassful of water when brushing teeth. Do not run water while brushing.
  

KITCHEN

• Wash dishes by hand, instead of partially loading the dishwasher
• Keep drinking water in the refrigerator instead of running the tap to get it cold.

OUTSIDE

• Use only what you need. Do not overwater lawns or gardens.
• Use an airblower, instead of the garden hose, to clean sidewalks and driveways.

GENERAL

• Think of ways to conserve water, and pass that thought process on to family members.
• Be aware of water shortage rules in your area, and follow them.
• Fix leaking faucets and running toilets immediately
• Conserve water wherever you are: hotels, camps, work, etc.

F.A.Q.

Q. Who do I call about water connection or disconnection:
A. The Jacksonville Water Works at 501.982.6561.

Q. Why is my sewer bill higher than my water bill?
A. It costs more to clean sewer water than it does to bring fresh water from the City's water supply to your home.

Q. My sewer isn't draining well or is stopped up completely. Do I call Jacksonville Wastewater Utility or a plumber?
A. Always call us first, before calling a plumber. We are on call 24/7 to respond to your needs. We will check the City's main line for blockages, and clear any that we find. If the problem is not in the City's main line, we will inform you and you may need a plumber at that time. Call us first at 501.982.0581.

Q. Sewer overflowed into my house and caused damage. What should I do?
A. Call us immediately. We will send out a crew to assess the damage and determine the cause. Our crews will then advise you of the next step. You may need to arrange for clean-up and restoration through your insurance company.